Forget missing luggage, @QantasAirways and the mystery of the missing man, @sgokani

Now I love a good conspiracy theory as much as the next person and Qantas have come up with a humdinger this time.

Every month I get emails from Qantas with my points balance and status credits along with a mountain of offers and marketing guff. Nothing new or unique here.  A quick scan of the gmail found 5 emails where the Head of Loyalty Operations, Sid Gokani has signed the email.  That’s nice, the Head of Loyalty Operations no less is sending me personalised email.  I feel special along with 8 million other people!  Nothing special here either.

I was winding up one of my colleagues a few weeks back about Sam’s “super offer” of double status credits.

Bruce not to be outdone and a little pissed that he had not received the same offer, rang Qantas customer service and asked why he had not received the email.  After a few days he rang back and the answer was “Sid Gokani no longer works at Qantas and has not worked at Qantas since last year”.  Hang on.  I have received two emails in 2012 alone from Sid and a quick check of his Linked in profile confirms he left last year.  I smell identity theft!  Sam check you credit card statements!

I am unsure if my mate Sid (figuratively speaking)  is aware of this oversight or even if the Qantas marketing staff realise that Sid has left the building.  Sid even has a twitter account (at time of writing), @sgokani, but he is not what you may call a prolific tweeter, so Sid, if you are reading this, ask for job back.  To all intensive purposes, it would appear that you have not left the building and by the way, I am not stalking you!

And Sid, gook luck in the job market and if you need a reference you could link with Alan on LinkedIn if you have done so already!