Place in a blender, one Kangaroo, one Irishman and three unions!

Qantas shakes the status quo

by Stephen Bartholomeusz

Politicians and union leaders searching for a context in which to place the damaging confrontation with Qantas could do a lot worse than looking at the latest International Air Transport Association forecasts for the airline industry and some of the comments of its chief executive, Tony Tyler, in particular.

At the moment IATA, which tends to be consistently over-optimistic, is keeping to its forecast of a $US6.9 billion profit for the industry in 2011 and has only modestly revised down its 2012 forecast, from $US4.9 billion of profit to $US3.5 billion. At that level the industry would be generating a profit margin of only 0.6 per cent.

Should the eurozone crisis deepen, a banking crisis develop and Europe fall into recession, however, IATA would expect all regions to fall into losses and the industry overall to lose about $US8.3 billion. As it stands, that looks the more likely scenario than the more benign outcome in the eurozone that underpins the central forecast.

The Qantas group, of course, is profitable. Even after absorbing around $100 million of losses as a result of the disputes with three of its unions that led to the grounding of its fleet, it still expects to generate underlying earnings before tax of between $140 million and $190 million in the December half.

That profit, however, is based on the strength of its domestic franchise, its frequent flyer business, its Jetstar brand and its other non-aviation operations. Its international operations, it has said, are losing $200 million a year.

If IATA’s view of what 2012 might look like in the event that the eurozone authorities can’t finesse a positive and stabilising outcome imminently, the outlook for Qantas’ international business – in which it has $5 billion of capital tied up – would look even less palatable.

Even on IATA’s more sanguine outlook for 2012, the industry would have lost more than $US26 billion over the past decade despite generating revenue of $US5.5 trillion. It is a terrible industry, not helped by the interventions of government or the lack of comprehension of its inherent vulnerability by unions.

‘’You might say that the normal state of aviation is crisis and once in a while we have a few consecutive months of benign conditions – the danger of which is that everyone from suppliers to unions to governments think that airlines are fat cash cows ready for milking in one way or another,’’ Tyler said.

It is the denial of the reality of the international aviation industry and its impact on Qantas’ business that underpins union attempts to freeze those operations in a 1960s status quo and the government’s inability to comprehend why Alan Joyce took that very difficult and financially painful decision to ground the fleet.

If IATA’s fears about the eurozone were borne out, the Asia-Pacific region, generally the most profitable in the globe, would, with the rest of the world, lose money – more than $US1 billion – rather than the $US2.1 billion profit IATA’s central forecast anticipates.

For Qantas , flying point-to-point long haul routes against Asian and Middle Eastern hub carriers with far more modern and efficient products, even the less threatening outcome isn’t going to materially reduce the tide of red ink flowing through its international business. A European meltdown would be very unpleasant.

International aviation isn’t, and never has been, a good business. Over the past 40 years, according to Tyler, the industry has actually made money – but generated an abysmal profit margin of only 0.3 per cent.

In the past decade the emergence of new carriers out of the Middle East and Asia has meant that despite relatively strong growth in passenger numbers, yields have been squashed by the torrent of new capacity pouring into the industry.

Qantas’ international operations need to be radically restructured, their cost base lowered and its configuration re-shaped. Joyce’s strategy of launching a new premium carrier within Asia alongside the rapidly-growing Jetstar business – one of the reasons for the union hostility – might be risky but the status quo isn’t an option.

Even if Qantas could wear the losses, while there is no prospect of generating a return from those operations it isn’t possible for the Qantas board to justify the massive investment required to completely overhaul and upgrade the international product to make it more competitive. That’s why the timetable for the fleet renewal program has been continually pushed out into the future.

Whether or not IATA’s more pessimistic outlook for 2012 is confirmed, the actions taken by Joyce and his board this year to try to do something about the uneconomic structure of their international business are validated by the continuing sub-economic state of the international industry

via Qantas shakes the status quo | Stephen Bartholomeusz | Commentary | Business Spectator.

Welcome the resurrection of the Flat Earth Society

Only three weeks till Christmas and I only have one page of bookings on my Qantas schedule or 4 legs to be more accurate. It has been a gruelling 6 months in the tail of the “sprit of Australia” but with the holiday season almost upon us, I can see the light at the end of the tunnel and it is shinning bright.

Looks like Sid has been busy again pressing the buttons to punch out hundreds of thousands emails sprooking the benefits of bonus points up till Christmas. I noticed that the points are being sold to us as “BONUS POINTS – QANTAS 91ST BIRTHDAY”. Does that mean that the shut down was not to force all the parties to Fair Work Australia but ensure that ALL the staff could attend the 91st birthday celebrations. That is so thoughtful of Alan. I can not believe that the unions got so unhappy about the parties!

ScreenShotM046

Qantas and the Flat Earth Society

I regularly watch, with only a passing interest, the news on the flight.  It’s a grab of the main stories from Channel Nine delivered as a “special presentation” for Qantas.  This means that Mascot have strict editorial control aka, no negative press about the Irish, Qantas, Jetstar or the airline industry in general.  This editorial espionage also extends to the weather, the weather I here you say!.  Who would have thought!  Take Africa for example, It is a massive continent, with some 56 countries, a plethora of cultures, the cradle of modern man and a population of more than a billion but the Flat Earther’s from Mascot can only find Johannesburg in the south.  If we move onto Europe it is only marginally better.  Think Denmark, Sweden, Norway, Poland, The Benelux countries, Spain, Portugal, and Austria to name a few.  In the eye’s of Qantas, none of these places exist.  Not even the original Flat Earther’s were this naïve, ok that is a stretch but you get the idea.  When Magellan sailed from Spain with 5 boats into the unknown he crossed the Atlantic, Pacific and Indian oceans and although he personally did not make it past the Philippines, what was left of the rest of his fleet made it back but what they did show was the Earth is round.  If you want on take on the Asian and Middle Eastern airlines, you are going to need more than 4 ports in (2 code share’s) in Europe.

world-map-1600

Qantas – we fly everywhere in Europe as long as you want to fly to London or Frankfurt!

image

Happy Travels and I have a final push for the year, next week I am in Sydney, Canberra and Melbourne.  Woo Hoo!

Another meltdown at @QantasAirways and @nab struggle with Frequent Flyer Points.

If the immortal words were ever so true, this morning was the morning, “Mascot, we have a problem!”  And what a problem it was.  It seems that the gremlins from Virgin had been watered after midnight and escaped to Qantas.  Now in the “olden days”, this would not have been an issue as when you entered the departures hall you were greeted with a wall of check-in counters and accommodating staff.  These days you get a hand full of staff showing you how to press buttons on a screen and when the gremlins broke into the datacentre, the screens were not co-operating and thus you get monumental delays and my word, Qantas are good at those.

My usual Canberra run would have been a very long and protracted affair today had I not already been in Canberra.  The 7:20 did not depart till 8:57.  I bet Qantas made the poor bastards sit on the plane !

image

In summer Channel Nine have classic catch’s and Qantas have classic boarding passes but no car to be won!

Twitter image of a hand-written boarding pass presented to a passenger in Brisbane this morning.

The pen and paper is a nice touch, next tablet and chisel?

The other big news, NAB – more take, less give, I think that is how it goes…..

Qantas mediocrity is legendary, they do it so well, so I was surprised at the ease NAB had got in on the act with the allocation of Frequent Flyer points from cards that are earn points.  This sorry affair started in September 2011 when I noticed that I was missing a couple thousand points on my Frequent Flyer statement.  I phoned 1300 number on the back of my card and that is when the fun started.

After spending an hour explaining that there was an error, that it was a bank issue (remembering that at the NAB customer charter indicates that our faeces does not stink) and asked what were they going to do to fix it, I got no where.  Eventually, I was told, some one would ring me back.  Too their credit, they did get back to me and guess what – still my fault.  The rocket scientists in the NAB loyalty department do not consider customer loyalty to be a high priority on their to do lists.  Faeces, smell, ring a bell!  The more give, less take was wearing thin.  After a false start with the NAB Resolve team (another sorry story) I finally got some where and guess what – “Docklands, we have a problem”.  It would appear that a flood of complaints came in after mine and the rocket scientists finally joined the dots (they only had configure 1 to 2!).  What happened next,  the bank has still not issued, and I have looked, any acknowledgement of the problem.  Furthermore they still have not apologised for the error and after 5 follow up emails and a few more phone calls we are getting the points in January 2012 currently as of email 5 today. I did get a letter a month ago from the NAB Resolve team saying the problem had been resolved.

Moral of the story

  • “More give, Less take” only works when nothing goes wrong!
  • when dealing with third parties about Qantas Frequent Flyer points, large quantities of pseudoephedrine may be required.  At one point, a dose of the green dream was looking appealing.
  • All ways check your Frequent Flyer points – you have paid for them physically and mentally!
  • The words “benefit of the doubt” and “bank” do not sit well in one sentence,think oil and water.

Next time, I have done some research and Ferdinand Magellan was wrong.  In Mascot the world is FLAT !

Qantas, private equity? chaos? QRed just went nowhere!

The upheaval in global aviation left Qantas boss Alan Joyce with little choice but to propose a subsidiary Asian carrier, which infuriated the unions. Now the upheaval in global markets, courtesy of Europe’s problems, has reportedly forced him to abandon those plans in favour of an alliance with Malaysia Airlines. And all the while those private equity rumours just won’t go away, such is the state of things at Qantas these days – chaotic.

The European debt crisis looks to have scuttled the controversial plans of Qantas Airways boss Alan Joyce for a separate Asian-based carrier, but it can’t squash rumours of a private equity tilt at the flying kangaroo. According to the Australian Financial Review, the turmoil in Europe has spooked Qantas management and they’re preparing to dump a planned multi-million dollar investment in a subsidiary Asian airline in favour of a less risky alliance with Malaysia Airlines. While unions might claim this as a victory, the paper says Qantas is firm in its stance on the job security claims of the unions.

The news comes after speculation re-emerged over the weekend of a private equity bidder for Qantas . According to The Weekend Australian, former Qantas boss Geoff Dixon and John Singleton considered taking a strategic stake in Qantas three months ago, but were turned off by a darkening outlook for equity markets. The theory is that someone with greater capital firepower might still be hanging around. The indicative $700 million bid by Private Equity Partners for Spotless Group has fuelled rumours of increased private equity activity in the Australian market, despite the obvious turmoil in Europe, and much of it has centred on Qantas . While Dixon wasn’t ready to ride the current market waves with his own money – the paper says investment banker Mark Carnegie, Singleton and Dixon are set to launch a $200 million pub fund instead, which could list on the ASX – in Qantas he said it would not be surprising if other players were taking a look at his former employer.

via BREAKFAST DEALS: Qantas chaos | Alexander Liddington-Cox | Wheels and Deals | Business Spectator.