I do not seem to be able to get a break. Since going Gold, the service has fallen off a cliff and to say it is a high cliff is an understatement. Last week I lamented the leg room on the 737-800 fleet. If you are more than 190 cms you are in a whole world of trouble. It would appear that the smaller 737-400 have more room. To this problem, I ensure that I get exit rows and this is where the problem has been. When I checked-in on line I had already booked a an exit row seat but due to a aircraft change,the seat was now a regular seat. The exit rows were blocked out. Check in and try and change my seat – Generic error, please call a help desk!
The Qantas help people are all smiles and no action. despite what the website said, the airport people have blocked out the exit rows and you will have to ask for a seat when you get to the airport. Get to the airport, no exit row seats, “next time you should use the online seating on the website to select a seats you status level will give you access to the exit rows”. Hang on or more appropriately, WTF! Web site says no seats, 131313 say ask at the airport and airport staff say use the website. These people have been taking classes from 5 year olds.
The next screen shot says it all. If some one from Qantas can explain how this works, I have a numerous numbers of followers who would be interested in the explanation.
The dilemma this week is do I change to a row that I think may have an exit row or do I make the assumption that Qantas actually have some control over the reservation system as the past two weeks have not been good examples of Qantas customer service in action.
On a lighter note and probably a little unfair!
For those of you who live in Melbourne, this one is for you: Spot the difference!
Ah, and in the morning I have the delight of an inflight breakfast. Yum……
Commuterflyer 