Generic Error @QantasAirways, Start Over…..

February 6, 2012 3 Comments

I do not seem to be able to get a break.  Since going Gold, the service has fallen off a cliff and to say it is a high cliff is an understatement.  Last week I lamented the leg room on the 737-800 fleet. If you are more than 190 cms you are in a whole world of trouble.  It would appear that the smaller 737-400 have more room.  To this problem, I ensure that I get exit rows and this is where the problem has been.  When I checked-in on line I had already booked a an exit row seat but due to a aircraft change,the seat was now a regular seat.  The exit rows were blocked out.  Check in and try and change my seat – Generic error, please call a help desk!

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The Qantas help people are all smiles and no action.  despite what the website said, the airport people have blocked out the exit rows and you will have to ask for a seat when you get to the airport.  Get to the airport, no exit row seats, “next time you should use the online seating on the website to select a seats you status level will give you access to the exit rows”.  Hang on or more appropriately, WTF!  Web site says no seats, 131313 say ask at the airport and airport staff say use the website.  These people have been taking classes from 5 year olds.

The next screen shot says it all.  If some one from Qantas can explain how this works, I have a numerous numbers of followers who would be interested in the explanation.

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The dilemma this week is do I change to a row that I think may have an exit row or do I make the assumption that Qantas actually have some control over the reservation system as the past two weeks have not been good examples of Qantas customer service in action.

On a lighter note and probably a little unfair!

For those of you who live in Melbourne, this one is for you: Spot the difference!

differance

Ah, and in the morning I have the delight of an inflight breakfast. Yum……

Filed under Frequent Flyer, Qantanomics, Travel Tagged with , , , ,

Qantas hit by Moody’s credit downgrade

February 1, 2012 Leave a comment

dep_melbourne

High fuel prices, strong competition and a challenging operating environment have prompted Moody’s to downgrade Qantas Airways Ltd’s credit rating, bringing the airline just one notch away from losing its investment-grade rating, according to media reports.

Qantas is expected to cut back its capacity and launch a review of discretionary spending in an effort to address the factors that led to the downgrade, according to The Australian.  Moody’s cut Qantas’ long-term unsecured rating from Baa2 to Baa3 and its short-term rating from P-2 to P-3, and came after Air New Zealand warned of a difficult year to come.  Baa3 puts Qantas one notch above a non-investment grade rating, or junk status.  In a statement, Qantas said it remains in a strong funding position, citing its cash balance of more than $3 billion and strong cash flows, the reports said.

A Moody’s official said the airline’s credit rating has been under pressure for several years.  “The ratings downgrade reflects our view that Qantas’ operating challenges will continue to pressure its financial profile such that financial leverage is expected to remain above the level consistent with the previous Baa2 rating,” the official said, according to Fairfax Media.  Moody’s put Qantas on review for a potential downgrade in October.  The airline was last downgrade by Moody’s ― from Baa1 to Baa2 ― in February 2009.

Qantas remains one of only three airlines in the world to retain an investment-grade credit rating from Moody’s, alongside Air New Zealand and American airline Southwest.

via Qantas hit by Moody’s credit downgrade | News | Business Spectator.

Filed under News, Qantanomics Tagged with , , , , , , , , , , , ,

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